Ordering FAQs:
How do I place an order?
You can place an order online or by calling us at (866) 409-7070.
I live outside of the United States. Can I still order from Saint By Sarah Jane.com?
At this time, Saint By Sarah Jane only accepts orders for the United States.
I'm having problems completing my order. What can I do?
Please call Saint By Sarah Jane at (866) 409-7070 and we will be happy to assist you.
What Payment options do you offer?
- Credit Cards: American Express, Discover, MasterCard, Visa.
- The billing name, address, and phone number on your order must match the billing information for your credit card. All credit purchases require the CVN or CIN number from the credit card.
- PayPal
- PayPal is a secure way to send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make.
- Personal Checks or Money Orders
- To pay by Check or Money Order you will need to go through the checkout process and select pay by Check or Money Order. Print the order confirmation page and send the printout and your Check or Money Order to 105 S. Andover Rd. Suite C-2, Andover, KS 67002.
Is it secure to enter my credit card information on your website?
Yes, please see the Saint By Sarah Jane Privacy Policy.
Where do I enter a Promotional Code?
A promotion code should be added beneath the list of products in Your Shopping Bag.
When is my order billed?
Saint By Sarah Jane.com bills all orders at the time of processing.
Do you charge sales tax?
Sales tax is charged in accordance with state regulations on all orders that have a billing address or shipping address in the state of Kansas.
How do I cancel an order?
To cancel an order, please call (866) 409-7070 to speak with a customer service representative. If an order has shipped prior to receiving your request for canceling you will be responsible for return shipping charges to return the product and will not be refunded the shipping and handling charges for your order.
How do I return or exchange an item?
We want you to be completely happy with your order. If you are unsatisfied with your online purchase for any reason, we will gladly accept your return or exchange of unworn or defective merchandise for a full refund of the original purchase price less shipping and handling within 30 days of purchase. Returned or exchanged merchandise should be in the same condition as when it was received. Used merchandise cannot be returned or exchanged unless defective. Items might be subject to a reduced refund if merchandise is not in re-salable condition. Please allow 14 days for the processing of your return. Refunds will be issued by check to the purchaser. We do not offer refunds to recipients of order. This policy applies to online orders only.
On your invoice (enclosed with your purchase), note the reason for return or the item you want to exchange it for. Enclose a copy or your invoice with the item and ship, prepaid and insured, to:
Saint By Sarah Jane 105 S. Andover Rd. Suite C-2, Andover, KS 67002
How do I return/exchange an item that was a gift?
If you received a Saint By Sarah Jane.com piece as a gift and would like to return or exchange it we can issue a credit for the amount paid by the original purchaser. We do not offer refunds to the recipient on items purchased as gifts. To receive your credit or to exchange your item(s) send them prepaid and insured to:
Saint By Sarah Jane 105 S. Andover Rd. Suite C-2, Andover, KS 67002.
Please include the name of the original purchaser when returning your item. Also enclose your name, address, phone number and email so that we can contact you upon receipt. All information is needed to issue your e-credit. This policy applies to online orders only.
Can I return an item that was purchased at a retail store to Saint By Sarah Jane.com?
No, items purchased at retailer stores are not eligible for return or exchange with Saint By Sarah Jane.com. All items purchased at a retailer store must abide by the retailer's return policies.
Can I return items purchased from Saint By Sarah Jane.com to a retail store that sells Saint?
No, all items purchased via Saint By Sarah Jane.com must be returned to Saint By Sarah Jane.com.
Shipping FAQs:
Does my package require a signature to be delivered?
Signature is required for delivery of all packages. FedEx will attempt to deliver 3 business days in a row before returning the package to Saint By Sarah Jane.
How do I view the status of my order?
Registered customers can log in to their account to view the status of their order at any time. Non-Registered users cannot check the status of their order online, but can contact a customer service representative at (866) 409-7070 who would be happy to assist you with checking the status of your order. Please have your order number when calling.
How do I track my order once it's been shipped?
Upon shipment of your order you will receive an email with a FedEx tracking number. This number can be used to check the status and expected delivery date for your package on the FedEx website or by calling FedEx.
Product FAQs:
What metals does Saint By Sarah Jane use?
Saint By Sarah Jane designs are created using Sterling Silver and 18KT yellow gold. Most items can be special ordered in all silver or all 18KT yellow gold. If you'd like to know if an item is available other than how it is pictured please call (866) 409-7070 to speak with a customer service representative. Please have the item number available when calling.
What stones does Saint By Sarah Jane use?
Saint by Sarah Jane uses diamonds and a variety of precious and semi-precious gemstones. Some pieces are available in stones other then pictured. If you'd like to check availability of a particular stone please call (866) 409-7070 to speak with a representative. Please have the item number available when calling.
Does Saint By Sarah Jane.com sell treated gemstones?
Yes, a majority of gemstones in the jewelry industry have been treated using industry accepted practices.
How do I care for my Saint By Sarah Jane jewelry?
So that you may enjoy your collectible for many years, we offer these recommendations to clean and protect it.
- Sterling Silver or 18-karat Gold without stones
- A jewelry polishing cloth can be used to gently buff the metal to enhance shine.
- Avoid paste-like jewelry cleaners, which can mar your finish.
- 18-karat Gold or Sterling Silver with Diamonds
- Use a gentle liquid jewelry cleanser to clean the diamonds. A soft non-metallic brush can be used to clean the stones. Be careful not to brush too hard as gold will scratch easily. If you do not have liquid jewelry cleanser you can use lukewarm water and a mild detergent.
- A jewelry polishing cloth can be used to gently buff the metal to enhance shine.
- 18-karat Gold or Sterling Silver with Colored Stones
- Use lukewarm water to clean.
- Avoid cleaning colored stones with harsh jewelry cleansers.
- A jewelry polishing cloth can be used to gently buff the metal to enhance shine. Avoid buffing the gemstone with the cloth.
Use and Enjoy The more you wear your pieces the easier it is to care for them. They'll quickly gain a natural patina unique to each individual.
Where can I purchase jewelry polishing cloths?
Saint by Sarah Jane has jewelry polishing cloths available for purchase here.
What if I think my piece has a defect?
Our artisans handcraft each individual jewelry item to be defect-free. In the rare event that a fabrication defect escapes their notice, don't worry. Your authentic piece of Saint by Sarah Jane handmade jewelry is guaranteed and will be repaired or replaced if defective. If you have any questions about your jewelry, let us know and we'll work to answer your concerns.
How do I unsubscribe to your newsletters or e-mails?
A Newsletter emails contain a link to unsubscribe. Alternatively, Contact Us or call us at (866) 409-7070 and we will be happy to assist you.
What if I can't remember my password?
Please visit the I Forgot My Password page.
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